We are committed to protecting your privacy online and in doing so we implement the policies documented below.

Privacy Pledge
The privacy policy forms part of our website terms. Please take time to read our policy to understand how we treat your personal information.

GDPR
GDPR is the biggest change to UK data privacy law in 20 years.

Technological advancements mean the amount of personal data being generated is rapidly increasing, to which the law needs updating to better protect people and their data.

GDPR is about giving you more control over your data: what data we hold and how we can use it. This can range from something as simple as your name.

To comply with GDPR you can choose how we contact you, whether it be by email, telephone or mail. You are free to change your mind at any time.

Information Collected
The personal information that we collect from you when completing an online form (such as name, address, email address, will only be held on our system to manage your account and inform you of all information relating to us. Newsletters sent by us are a strict no spam policy.

Protection of Information
No customer personal information is passed onto third parties unless we are required by law or by a regulatory or government authority to do so, or were we believe is appropriate to protect our site policies, or protect ours or other property or safety.

Cookies
Cookies are small bits of information sent by a web server to a web browser, which permits the server to gather information from the browser. We use cookies for a number of purposes, to help ensure the security and authenticity of registered users, to provide the devices for online shopping and to enable traffic monitoring.

We use session cookies which last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality. This will be called PHPSESSID.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Third party cookies we use:
_gat, _ga and _gid - these are Google Analytics, which allows us to monitor your presence on our website and what pages you visit. This allows us to make informed decisions about design and development to enhance user experience.

How we protect your information
We take every precaution to safeguard your information. All personal information that is stored by us is kept on a server in a secure environment. We cannot guarantee the security of data you release online and you accept that the Internet is not entirely secure and agree that we shall not be liable for unlawful use, circulation or destruction of your personal information.

Privacy Policy Changes
At times we will need to make policy changes and we will update our website accordingly so you can view at any time. For further information on Data Protection and Privacy contact us.

Terms And Conditions Of Free Repair Download Voucher

By signing up to our Free Repair Download Voucher you are bound by the following terms and conditions:

• Voucher up to the value of £75.00 + VAT including delivery
• One voucher per person
• One voucher per organisation
• Only email addresses from genuine organisations are accepted (ie. no Gmail, Hotmail, etc…)
• The repair value (even if zero) needs to be invoiced to an organisation
• Should the repair cost be over £75 we will advise you before we carry out any repairs.  If you decide to go ahead with the repair we will invoice you for the difference in price and the invoice will be payable upon completion of the work and before the device is despatched back to you.
• We are not responsible for delivering the broken device to our offices
• Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.